Returns & Refund Policy

Overview

At WallHueStudio.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

1.1 Requirements

To be eligible for a return, items must:

  • Be unused and in the same condition as received.

  • Include all original packaging, accessories, and any mounting hardware.

  • Be accompanied by valid proof of purchase, such as an order confirmation or receipt.

  • Not be customized beyond the standard options offered on the product page.

2. Return Procedure

2.1 Authorization Required

Before returning any item, you must contact us at contact@wallhuestudio.shop to request approval.

2.2 Instructions After Approval

Once your return is approved, you will receive:

  • A prepaid return shipping label.

  • Guidance on how to package the item securely.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the parcel.

Returns sent without prior authorization will not be accepted.

3. Damaged or Incorrect Orders

3.1 Reporting Issues

If you receive an item that is damaged, incorrect, or incomplete (including missing hardware), please contact us as soon as possible with the relevant details.

3.2 Resolution

We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

4. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products, including items with added text or images.

  • Clearance or final sale items.

  • Products damaged after delivery due to misuse or improper handling.

5. Exchanges

5.1 Process

To exchange an item, you must complete the return process for the original product and place a new order separately.

5.2 Use of Refund

If your return is approved, any eligible refund can be applied toward your new purchase.

6. Refund Processing

6.1 Inspection Timeline

Returned items are inspected within approximately 3–5 business days after receipt.

6.2 Refund Timeline

If approved, refunds are issued to the original payment method within 5–7 business days. Additional processing time of 3–10 business days may be required depending on your bank or payment provider.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: contact@wallhuestudio.shop
Phone: +44 778 887 824
Address: 7 Charles Street, Langholm, DG13 0AA, United Kingdom